Privacy Policy
This Privacy Policy explains how Posh Paw Shop collects, uses, and discloses your personal information when you visit or use our services, make a purchase from poshpawshop.com, or otherwise interact with us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” refer to users of the Services, whether you are a customer, website visitor, or another individual whose information we collect.
By using or accessing any of the Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal, operational, or regulatory reasons. The latest version will always be posted here: Privacy Policy.
How We Collect and Use Your Personal Information
We collect personal information to provide, maintain, and improve our Services, communicate with you, comply with legal obligations (including GDPR), enforce our terms of service, and protect our rights and users.
Personal Information We Collect
Information Collected Directly from You
- Contact details: name, address, phone number, email
- Order information: billing/shipping addresses, payment confirmations
- Account information: username, password, security questions
- Shopping activity: items viewed, added to cart, or wishlist
- Customer support communications
Information Collected via Cookies and Tracking
We automatically collect information about your interactions (“Usage Data”) using cookies, pixels, and similar technologies. This may include device info, browser type, IP address, network connection, and other usage details. Learn more: Cookie Policy.
Information from Third Parties
We may receive information from payment processors, vendors, service providers, and tracking technologies. We are not responsible for the accuracy or privacy practices of these third parties.
How We Use Your Personal Information
- Providing Services: processing payments, fulfilling orders, managing accounts, arranging shipping, facilitating returns, enabling product reviews
- Marketing and Advertising: sending promotional communications, tailoring Services, showing advertisements
- Security and Fraud Prevention: detecting and preventing fraudulent or illegal activity
- Customer Support: providing assistance and improving our Services
You may opt out of marketing at any time via links in emails or by contacting us.
How We Share Your Personal Information
We may disclose your information to vendors, affiliates, third parties with your consent, or as legally required. Categories of information include identifiers, commercial information, and internet/network activity.
User-Generated Content
Content you post publicly, such as reviews, is accessible by others. We cannot guarantee privacy or security for public submissions.
Third-Party Websites and Links
Our Site may contain links to third-party sites. Review their privacy policies:
Children’s Data
Our Services are not intended for children under 16. Contact us if you believe we have collected information about a child to request deletion.
Security and Retention
We take reasonable measures to protect your information, but no system is perfectly secure. Retention depends on account maintenance, legal obligations, and dispute resolution.
Your Rights and Choices (EU Focus)
Under GDPR, EU users may:
- Access and know what information we hold
- Request deletion
- Request corrections
- Data portability
- Opt out of marketing
- Limit or restrict processing
- Withdraw consent
- Appeal our decisions
- Manage communication preferences
Learn more: EU GDPR Portal
Complaints
If you have concerns about how we process personal information, contact us. You may also contact your local data protection authority: European Data Protection Board.
International Users
Your personal information may be transferred, stored, and processed outside your country, including the U.S. Transfers from Europe rely on Standard Contractual Clauses or equivalent mechanisms.
Contact Us
For questions or to exercise your privacy rights, email us at support@poshpawshop.com