Terms & Conditions

Welcome to Posh Paw Shop. These Terms & Conditions govern your use of our website (poshpawshop.com) and our services. By accessing or purchasing from our site, you agree to comply with and be bound by these terms.

1. General Information

Posh Paw Shop is based in the EU and operates under applicable EU consumer protection laws. We reserve the right to update these Terms & Conditions at any time. Updates will be posted here with an updated revision date.

2. Products & Descriptions

We aim to provide accurate product descriptions, images, and pricing. If errors occur, we reserve the right to correct them or cancel orders if necessary.

3. Orders & Payments

All prices are in EUR (€) and include VAT where applicable.
Payments are processed securely by trusted providers. We do not store full payment details.
We may decline or cancel orders at our discretion (e.g., suspected fraud or stock unavailability).

4. Shipping & Delivery

We deliver across the EU and selected destinations. For details on timelines, tracking, and costs, see our Shipping & Delivery Policy.

5. Returns & Refunds

EU customers have a 14-day right of withdrawal for most purchases. See our Returns & Refunds Policy for details on eligibility and procedures.

6. Privacy & Data Protection

Your privacy matters to us. Please review our Privacy Policy to learn how we collect, use, and protect your personal data under GDPR.

7. Customer Responsibilities

Provide accurate shipping details at checkout.
Cover any customs/import charges unless otherwise stated.
Use our site lawfully and without misuse.

8. Liability

Our liability is limited to the value of the product purchased, to the maximum extent permitted by EU law. We are not liable for indirect or consequential damages.

9. Governing Law

These Terms & Conditions are governed by the laws of the Netherlands and the European Union. Any disputes will be handled by the courts of the Netherlands.

Last updated: August 2025